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Thi' Captain Spake Jabb'r: Server Down 's many 's 1953 answ'rs
Vladimir Tsuverkalov
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A old postin' #1499 Spake upon Nov 7 2014, 22:03:34 Be quotin' 
Toygun, shit happens.

Compare that to real life - it Q3, I'm on my fast lap with just a half a minute, maybe a minute left and stewards put the red flag for whatever reason.

In this sotuation my qualy is totally screwed and nothing can be done about it.
Phil Maunder
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A old postin' #1500 Spake upon Nov 7 2014, 22:04:26 Be quotin' 
You know that feeling.....

.... when you just want to smash everyone's face in :D
Martin Warnett
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A old postin' #1501 Spake upon Nov 7 2014, 22:05:20 ('t be edit'd Nov 7 2014, 22:07:27 by Martin Warnett) Be quotin' 
Quote ( Stuart Foster @ November 7th 2014,22:03:13 )

Quote ( Martin Warnett @ November 7th 2014,22:01:40 )

e led to a 2-2.5 hour delay, surely?

shock, horror...race delayed 2 hours so guys that couldnt qualify when they wanted to could actually do so....how charitable...

I think it's about doing the decent thing...it was not done, imo.


So, given the small number of people affected, what is the decent thing? To delay others from who had qualified, the vast majority, from watching the race at the correct time?

Quote ( Veres Tamás @ November 7th 2014,22:02:51 )
The server is tragic...:/ (I Use google chrome) maybe because of more than 25-30 000 managers... with firefox is better.Is there a solution?


Wrong. Server was hit by a DDOS, nothing to do with the number of managers online. Nothing to do with choice of browser either.
Christoph Seifriedsberger
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A old postin' #1502 Spake upon Nov 7 2014, 22:05:50 Be quotin' 
Quote ( Stuart Foster @ November 7th 2014,22:01:12 )

no, but what does it look like?


How could you start the race if the script hasn't finished yet?

Quote ( Stuart Foster @ November 7th 2014,22:01:12 )

guys can't get on for an hour to qualify but by the way, race is delayed 10 minutes.


It's funny how the time span of the unavailability gets longer and longer (it was 30 minutes when people first reported it) and btw. it was through no fault of GPRO either. So who is to blame?

Quote ( Martin Warnett @ November 7th 2014,22:01:40 )

Depending upon how long it takes for races to be generated - bear in mind the time between qualifying ending and race replays - adding additional time on for qualifying could then have led to a 2-2.5 hour delay, surely?


Exactly.
Christoph Seifriedsberger
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A old postin' #1503 Spake upon Nov 7 2014, 22:09:39 Be quotin' 
Quote ( Stuart Foster @ November 7th 2014,22:03:13 )

I think it's about doing the decent thing...it was not done, imo.


So Stuart, what would you suggest should be done if there is an ISP not working properly for lets say 200 people for the last 30 minutes of the qualifying?

And while we are at it, what should be done if the power is cut off for 200 managers in that time span?

Nothing of the above is GPRO's fault just like the DDOS attack today.
Stuart Foster
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A old postin' #1504 Spake upon Nov 7 2014, 22:10:29 ('t be edit'd Nov 7 2014, 22:13:47 by Stuart Foster) Be quotin' 
Quote ( Martin Warnett @ November 7th 2014,22:05:20 )

, from watching the race at the correct time?


yup. boo-hoo to all of use that did.

Quote ( Christoph Seifriedsberger @ November 7th 2014,22:09:39 )

what should be done if the power is cut off for 200 managers in that time span?


that is the manager's responsbility - it is there fault.

Quote ( Christoph Seifriedsberger @ November 7th 2014,22:09:39 )

if there is an ISP not working properly for lets say 200 people for the last 30 minutes of the qualifying?


that is GPRO's responsibility. delay the race until when admins are next available to run it and when players that did not qualify can do so as they were'nt able to in the time they wanted. While the rules stipulate qualifying closes at X time, manager's should be able to do so.
Martin Warnett
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A old postin' #1505 Spake upon Nov 7 2014, 22:11:58 Be quotin' 
Quote ( Christoph Seifriedsberger @ November 7th 2014,22:09:39 )

Quote ( Stuart Foster @ November 7th 2014,22:03:13 )

I think it's about doing the decent thing...it was not done, imo.

So Stuart, what would you suggest should be done if there is an ISP not working properly for lets say 200 people for the last 30 minutes of the qualifying?

And while we are at it, what should be done if the power is cut off for 200 managers in that time span?

Nothing of the above is GPRO's fault just like the DDOS attack today.


Another issue for me, Christoph, would be how many managers are affected. At what level people would agree with the race being at the regular time. 1? 2? 50? 100? 200?

As I suggested earlier, it may well be an improvement to define within the rules exactly what scenarios would trigger delays / postponements / re-runs. As it stands, it's a judgment call.
Kevin Buis
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A old postin' #1506 Spake upon Nov 7 2014, 22:13:55 Be quotin' 
Quote ( Christoph Seifriedsberger @ November 7th 2014,22:09:39 )

Quote ( Stuart Foster @ November 7th 2014,22:03:13 )

I think it's about doing the decent thing...it was not done, imo.

So Stuart, what would you suggest should be done if there is an ISP not working properly for lets say 200 people for the last 30 minutes of the qualifying?

And while we are at it, what should be done if the power is cut off for 200 managers in that time span?

Nothing of the above is GPRO's fault just like the DDOS attack today.


Please use the edit button :P

on topic:

So much complaining, it feels like I'm in the Netherlands, dayum. You've had enough time to qualify, don't push it to the deadline; occassionally shit happens if you try to.. now is that one moment.

See this as a lesson, with as result doing your qualifying sooner. Saying you are busy or anything like that is bullshit, as there are so many hours in a day, you can make 10 minutes free for qualifying. And if you need more than 10 minutes, you are doing something wrong.
Christoph Seifriedsberger
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A old postin' #1507 Spake upon Nov 7 2014, 22:17:07 ('t be edit'd Nov 7 2014, 22:18:43 by Christoph Seifriedsberger) Be quotin' 
Quote ( Stuart Foster @ November 7th 2014,22:10:29 )

delay the race until when admins are able to run it and when players that did not qualify can do so as they werent able to in the time they wanted.


How would admins know? Because 5 people would complain?

Quote ( Martin Warnett @ November 7th 2014,22:11:58 )

As I suggested earlier, it may well be an improvement to define within the rules exactly what scenarios would trigger delays / postponements / re-runs. As it stands, it's a judgment call.


Well, I'm confident that something would be done if the fault is on GPRO's side and I'm also confident that the admins have been looking into it today. I have checked the participants of todays race compared to last Friday's race myself and today we had just about 100 managers less qualified.
This isn't even an unusual drop even without any troubles, because usually the number of participants drops during the season and can be quite different from 1 race to another.

Edit:

Quote ( Stuart Foster @ November 7th 2014,22:10:29 )

that is GPRO's responsibility.


How is that GPRO's responsibility if your ISP isn't working properly?
Stijn Everaerts
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A old postin' #1508 Spake upon Nov 7 2014, 22:17:15 Be quotin' 
i find it funny.
You have to qualify before xhxx to be sure of getting on the grid for al sorts of reasons.
Why is there a timer to say you have to be finished before 18h30?
Just say : do qualify before we deside to close it...
Martin Warnett
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A old postin' #1509 Spake upon Nov 7 2014, 22:18:01 Be quotin' 
Quote ( Stuart Foster @ November 7th 2014,22:10:29 )

when players that did not qualify can do so as they were'nt able to in the time they wanted


I qualify in time, so within that 72 hour limit.

You chose to qualify within last half hour; can't. Server down for an hour, you then get an additional 30 minutes to qualify.

As a consequence, you've got yourself additional time within which to analyse your data and hone your strategy for the race. Server down for an hour, you thus get 73 hours to prepare and qualify.

Should you thus have a benefit due to a DDOS attack happening? The only way to even that time up would be to "re-open" qualifying for those who already qualified, that would become crazy to implement and work out effectively.
Stuart Foster
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A old postin' #1510 Spake upon Nov 7 2014, 22:19:00 Be quotin' 
Quote ( Martin Warnett @ November 7th 2014,22:18:01 )

You chose to qualify within last half hour; can't


No I ddin't, I qualified on Tuesday pal.
Martin Warnett
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A old postin' #1511 Spake upon Nov 7 2014, 22:20:53 Be quotin' 
Quote ( Stuart Foster @ November 7th 2014,22:19:00 )

Quote ( Martin Warnett @ November 7th 2014,22:18:01 )

You chose to qualify within last half hour; can't

No I ddin't, I qualified on Tuesday pal.


It's an example as I'm sure you knew by reading it.
Paul Williams
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A old postin' #1512 Spake upon Nov 7 2014, 22:22:24 ('t be edit'd Nov 7 2014, 22:23:37 by Paul Williams) Be quotin' 
Quote ( Stuart Foster @ November 7th 2014,22:19:00 )

Quote ( Martin Warnett @ November 7th 2014,22:18:01 )

You chose to qualify within last half hour; can't

No I ddin't, I qualified on Tuesday pal.


BOOM sunk your battleship!!!

EDIT: just in case anyone is wondering I'm just trying to lighten the mood a little.
Kevin Buis
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A old postin' #1513 Spake upon Nov 7 2014, 22:23:57 ('t be edit'd Nov 7 2014, 22:25:46 by Kevin Buis) Be quotin' 
Quote ( Stijn Everaerts @ November 7th 2014,22:17:15 )

i find it funny.
You have to qualify before xhxx to be sure of getting on the grid for al sorts of reasons.
Why is there a timer to say you have to be finished before 18h30?
Just say : do qualify before we deside to close it...


Are you serious?

Do you really think they wanted this situation to happen? You must be joking, really. How on earth can they defend themselves from a DDoS attack? It's too bad for the people pushing the quali limits, but this is beyond GPRO's powers.

All this complaining, eat some snickers, you are all turning into right divas!
Martin Warnett
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A old postin' #1514 Spake upon Nov 7 2014, 22:24:25 ('t be edit'd Nov 7 2014, 22:24:57 by Martin Warnett) Be quotin' 
* an edit made post irrelevant *
Kirsty Ridley
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A old postin' #1515 Spake upon Nov 7 2014, 22:25:04 Be quotin' 
You know what, all those who are saying is like real life q3, red flag. Car problems in F1 qualifying, etc. How many of you are the same people who shout 'This isn't F1' when people suggest changes to make it more like a real race ;)

In the rules it states that if there is a server issue in the last hour (or two?) the race can be delayed. Why wasn't it? I get that all you amazing, responsible managers had lots of time to be prepared, but that fact still remains, qualifying closes at a set time. If for reasons beyond a mangers control change that, its not fair to say tough luck. Some people choose to qualify closer to deadline than others. Its a deadline, shouldn't matter how close as long as you make it.
Martin Warnett
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A old postin' #1516 Spake upon Nov 7 2014, 22:27:17 Be quotin' 
Quote ( Kirsty Ridley @ November 7th 2014,22:25:04 )

You know what, all those who are saying is like real life q3, red flag. Car problems in F1 qualifying, etc. How many of you are the same people who shout 'This isn't F1' when people suggest changes to make it more like a real race ;)

In the rules it states that if there is a server issue in the last hour (or two?) the race can be delayed. Why wasn't it? I get that all you amazing, responsible managers had lots of time to be prepared, but that fact still remains, qualifying closes at a set time. If for reasons beyond a mangers control change that, its not fair to say tough luck. Some people choose to qualify closer to deadline than others. Its a deadline, shouldn't matter how close as long as you make it.


The race can be delayed. Not that it automatically will be.

As it stands, it has to be a judgment call for GPro Crew who have all the necessary information at hand. Whatever they do will inconvenience people and cause a baying mob to emerge on the forums. In this case, the decision affected the least number of people.
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A old postin' #1517 Spake upon Nov 7 2014, 22:27:41 Be quotin' 

Damn, 0,40 removed from my supporter credits for a race i wasn't able to qualify due to server problems.

THIEVES!!!!!!!!!

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A old postin' #1518 Spake upon Nov 7 2014, 22:28:06 Be quotin' 
Quick guys, qualify now!
Martin Warnett
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A old postin' #1519 Spake upon Nov 7 2014, 22:28:43 Be quotin' 
Quote ( Luis Simoes @ November 7th 2014,22:27:41 )


Damn, 0,40 removed from my supporter credits for a race i wasn't able to qualify due to server problems.

THIEVES!!!!!!!!!



A DDOS attack is not a server problem.

I'd be careful calling people thieves.
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A old postin' #1520 Spake upon Nov 7 2014, 22:28:53 Be quotin' 
Quote ( Kevin Buis @ November 7th 2014,22:23:57 )

Are you serious?

Do you really think they wanted this situation to happen? You must be joking, really. How on earth can they defend themselves from a DDoS attack? It's too bad for the people pushing the quali limits, but this is beyond GPRO's powers.


no i was sarcastic.
People are sesponsible to do their Q's and setup. So they have to take care of pc, internet, power for the pc. They aren"t responsible for the server. That's the organisations problem. Ofcourse they didn't plan a ddos (maybe ddos-gate?) but the players can not do anything about it.
People in charge of the game can give the people an extra 60 minutes to Q.
That is the honest option.
Martin Warnett
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A old postin' #1521 Spake upon Nov 7 2014, 22:31:52 Be quotin' 
Quote ( Stijn Everaerts @ November 7th 2014,22:28:53 )

Quote ( Kevin Buis @ November 7th 2014,22:23:57 )

Are you serious?

Do you really think they wanted this situation to happen? You must be joking, really. How on earth can they defend themselves from a DDoS attack? It's too bad for the people pushing the quali limits, but this is beyond GPRO's powers.

no i was sarcastic.
People are sesponsible to do their Q's and setup. So they have to take care of pc, internet, power for the pc. They aren"t responsible for the server. That's the organisations problem. Ofcourse they didn't plan a ddos (maybe ddos-gate?) but the players can not do anything about it.
People in charge of the game can give the people an extra 60 minutes to Q.
That is the honest option.


And again, server down for 30 minutes. You want to give people an extra hour? Hmmm. Even so, those late qualifying people have the additional time the server was down to prepare their strategy, an advantage over other people who have qualified.

It also means the races get displayed hours later, inconveniencing everyone.

All for the sake of around 200 manager as identified by Crew in this thread.
Luis Simoes
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A old postin' #1522 Spake upon Nov 7 2014, 22:32:10 Be quotin' 
Quote ( Martin Warnett @ November 7th 2014,22:28:43 )

Quote ( Luis Simoes @ November 7th 2014,22:27:41 )


Damn, 0,40 removed from my supporter credits for a race i wasn't able to qualify due to server problems.

THIEVES!!!!!!!!!



A DDOS attack is not a server problem.

I'd be careful calling people thieves.


Exceptionally they could have the decency of not removing supporter credits this time.

I'm not a computer expert, don't know what's a DDOS attack.
Martin Warnett
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A old postin' #1523 Spake upon Nov 7 2014, 22:35:31 Be quotin' 
Quote ( Luis Simoes @ November 7th 2014,22:32:10 )

Quote ( Martin Warnett @ November 7th 2014,22:28:43 )

Quote ( Luis Simoes @ November 7th 2014,22:27:41 )


Damn, 0,40 removed from my supporter credits for a race i wasn't able to qualify due to server problems.

THIEVES!!!!!!!!!



A DDOS attack is not a server problem.

I'd be careful calling people thieves.

Exceptionally they could have the decency of not removing supporter credits this time.

I'm not a computer expert, don't know what's a DDOS attack.


Well I've explained several times and it's not difficult to research DDOS.

With regards to credits, it's a thorny issue. Most people have supporter for the data you can obtain. If people did practise laps, it's no comfort but they still have that supporter data. Just not the qualifying.
Koen De Heldt
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A old postin' #1524 Spake upon Nov 7 2014, 22:39:58 Be quotin' 
ok: there is a sudden accident and a traffic jam and I'm late for a meeting with important customers at my work...all others (customers/colleagues arrive on time as they left home earlier then me so they didn't get stuck in the traffic jam.
Could I have been on time? yes
Could I or anyone else have predicted it? no
Would it have been an issue if the traffic jam happened in the evening? no
Will my boss be happy? no..but shit happens all the time everywhere....
....
and this is just a game which I play because....don't know (with some nice people playing :) )
don't like it, don't play it anymore, but for your own good don't waste energy and don't shoot me.

ps long time that I really commented I guess....now I go back to silent mode.
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A old postin' #1525 Spake upon Nov 7 2014, 22:40:06 ('t be edit'd Nov 7 2014, 22:40:49 by Mark Wright) Be quotin' 
If you want to leave Q until last minute then you take your chances - what's to say YOUR internet provider won't have a problem?

At the end of the day there are only so many strategical options you can choose and if you cant figure out what the fastest one is in the 3 days then you should stick to Mariokart!

Doing Q 5 minutes before the deadline won't make you quicker and it won't necessarily give you a better finishing position either.

Get over it!
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A old postin' #1526 Spake upon Nov 7 2014, 22:43:52 Be quotin' 
Quote ( Luis Simoes @ November 7th 2014,22:27:41 )

0,40 removed from my supporter credits


Sure? When I fail to qualify last time (by my fault), only decrease 0.05 as "Inactive GPRO supporter costs".
Paul Williams
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A old postin' #1527 Spake upon Nov 7 2014, 22:43:58 Be quotin' 
For anyone who might be interested a quick google search leads to this explanation of a DDOS.

http://www.webopedia.com/TERM/D/DDoS_attack.html
Stuart Gibson
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A old postin' #1528 Spake upon Nov 7 2014, 22:46:05 Be quotin' 
Quote ( Toygun Senler @ November 7th 2014,21:53:30 )

Here is my view:

GPRO managers are responsible for their timing of Q laps. You can leave it to the last minute or do it 5 minutes after the race.

As GPRO managers, we are the ones taking the risk for a power cut, ISP problems etc... Anything like that and we are the ones to blame.

However, the running of the website is not GPRO manager's responsibility. When there is a problem on the GPRO site, then it should be compensated with additional Q time.

The problem can be 15 minutes or 2 days. I should always have the technical availability from game owners even if I want to do my qualifying at 18:29.


Just take a look at this example: If we had a server problem for 1 hour before the first race of the season, what would happen? We would surely have a delay since at least half of elite would be without even tyres.

The same thing should also happen in race 3 or 5 or 17 even if it effects 1000 or 1 people. That is what would be fair in my opinion


Absolutely agree 100% with this. Had 1 team mate miss the race and 2 others had to throw in whatever numbers came into their head to qualify. Not their fault, they were here 1 hour before qualify closure.
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